Return Policy

Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✨ Aurivna – Crafted to Glow with You

1. Website
📌 www.aurivna.com

2. Company Name
📌 Shenzhen Kefan Jewelry Co., Ltd.

3. Company Address
📌 Room 1104Y53, Unit A, Xi Nian Center, No. 6021 Shennan Avenue, Tian'an Community, Shatou Street, Futian District, Shenzhen

4. Contact Email
📌 [jonathanxzlove@gmail.com]

Return Eligibility
Books must be in their original condition, unopened, undamaged, and free of any markings.

A receipt or proof of purchase is required.

How to Start a Return
To request a return, please contact us at [contact email] with your order details. If your return is approved, we will provide you with the return address and instructions on how to proceed.

Items sent back without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if the book is damaged, defective, or incorrect, so we can resolve the issue promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

Opened or used books (unless defective)

E-books or digital products

Sale or clearance items

Personalized books (such as customized books with a name)

Exchanges
If you need a different book, the fastest way is to return the original item and place a new order after your return is approved.

Refund Process
Once your return is received and approved, we will process the refund to your original payment method.

Please note that banks or payment providers may require additional processing time to complete the refund.

For any return or exchange inquiries, please feel free to contact us at [jonathanxzlove@gmail.com].